Toll Group is a leading global logistics business headquartered out of Australia and Singapore. Acutely aware of the company’s environmental impact in particular, there are a number of sustainability initiatives underway to drive change within the business as well as accelerate industry-wide transformation. However, sustainability had been communicated inconsistently, with low internal engagement and untapped opportunities for more compelling external stakeholder engagement.

Future Focus was engaged to improve the structure of Toll’s sustainability approach. We brought together a cross-functional team to help baseline current activity (environmental, social and workplace) and sustainability sentiment in the business (through the Authenticity Index™). We then refined the strategic framework for better clarity, and developed a framework visual for consistent use across the business.

First task for activating the new sustainability framework was the FY24 sustainability report. We engaged stakeholders across the business to gather data, wrote content aligned to GRI standards, and delivered a final interactive report designed to be easy to navigate, highlight compelling progress and improve internal and external engagement with Toll’s sustainability efforts.